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In the District of Columbia, families of students with disabilities have access to a unique resource, the Ombudsman for Public Education. The ombudsman offers a range of conflict resolution services. The initial, baseline response is always to address families’ questions and provide information. Thereafter, the ombudsman might use shuttle diplomacy: attend a meeting with the family and school, facilitate a meeting, or provide informal mediation. The ombudsman works with families to ensure that the school hears their values and concerns, even if families do not obtain their desired resolution.

Ombudsman Provides Key Link for Families

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