NCSBEE Voice: Ombudsman Provides Key Link for Families
In the District of Columbia, families of students with disabilities have access to a unique resource, the Ombudsman for Public Education. The ombudsman offers a range of conflict resolution services. The initial, baseline response is always to address families’ questions and provide information. Thereafter, the ombudsman might use shuttle diplomacy: attend a meeting with the family and school, facilitate a meeting, or provide informal mediation. The ombudsman works with families to ensure that the school hears their values and concerns, even if families do not obtain their desired resolution.